About the DEPC Training Program

For Pharmacists & Technicians to Participate in PPCN!

Completion of the Delivering Enhanced Patient Care Training, Parts 1 (online portion) and 2 (live portion), is required in order to participate in PPCN. After completing Part 1 online, you must also attend the live Part 2 to fully meet the training requirement. Click here for information on the live training.

Delivering Enhanced Patient Care Part I

Release Date: 08/15/2024

Expiration Date:08/15/2027

TARGET AUDIENCE

Pharmacists and technicians interested in providing enhanced patient care services

STATEMENT OF NEED

Chronic diseases are the leading cause of death in the United States. The provision of high quality, interdisciplinary care is critical to helping people manage their health and their medications. Pharmacists are well positioned to address the prevention and management of chronic diseases as the most accessible health care practitioner. The Pennsylvania Pharmacists Care Network (PPCN) has been developed to serve as the structure for pharmacists in Pennsylvania to work together to care for individual medication-related needs in local communities. The focus of the PPCN will be to connect pharmacists, payers and health care practitioners in order to deliver medication management services to patients in the Commonwealth. The goal of the PPCN is to improve patient outcomes, enhance quality, and reduce overall healthcare costs. This online training is the first step for pharmacists to provide care through the PPCN.

Delivered in 16 Modules – you do at your own pace

1. Introduction – Enhanced Service Networks
2. Pharmacist Patient Care Process and Philosophy of Care
3. Integrating Enhanced Services as Part of the Pharmacist Patient Care Process
4. Patient Engagement
5. Health Literacy and Cultural Sensitivity
6. Physical Assessment
7. Triage
8. Evidence- Based Medicine
9. Special Populations: Caring for Patients in Low Resource Settings
10. Special Populations: Geriatrics
11. Special Populations: Pediatrics
12. Special Populations: Mental Health and Substance-use
13. Adherence Tools
14. Interprofessional Approach
15. Performance and Quality Measures in Pharmacy
16. Documentation and Payment Models

EDUCATIONAL OBJECTIVES

At the completion of this activity, the participant will be able to:

1. List the 5 steps that make up the pharmacist patient care process.
2. Compare how the pharmacist patient care process and philosophy of care is the same or different from other health care practitioners.
3. Review how prioritized Drug Therapy Problems can create action items for patient follow up.
4. List 3 enhanced patient care services offered by enhanced service network pharmacies.
5. Describe common pharmacy workflow changes that may help facilitate implementation of enhanced patient care services.
6. Describe one way a pharmacist can build rapport with a patient.
7. List 3 successful strategies that other pharmacists have used to engage their patients in pharmaceutical care.
8. Define health literacy and cultural sensitivity and its importance in providing high-quality pharmaceutical care.
9. Review strategies and tools to assess and address health literacy issues in an individual patient.
10. Outline physical assessments that a pharmacist may perform during a patient assessment.
11. Identify patient medication and non-medication related needs that require provider involvement/referral and develop a plan of action.
12. Define the concept of Information Mastery.
13. Distinguish between background and foreground questions.
14. Identify characteristics of high-quality “hunting” and “foraging” tools.
15. Create an Information Mastery “tool shed”.
16. Identify three unique needs of underserved patient populations.
17. Outline communication considerations for the underserved patient population.
18. Identify 3 unique needs of older adult patient populations.
19. Outline communication considerations for the older adult patient population.
20. Identify 3 unique needs of pediatric populations.
21. Outline communication considerations for pediatric populations.
22. Identify 3 unique needs of patients with mental health or substance use disorders.
23. Outline communication considerations for patients with mental health or substance use disorders.
24. List 4-5 pharmacist services and tools that can help address medication nonadherence.
25. Recognize the individualized need for patient-specific adherence tools and services.
26. Define collaborative working relationships in healthcare.
27. Summarize 3 ways that pharmacists can initiate collaborative discussions with other health care providers.
28. Outline how pharmaceutical care impacts quality and performance measures.
29. List 3 reasons why documentation is important.
30. Compare free-test field versus discrete field documentation.
31. Recognize direct revenue generating and indirect revenue generating opportunities for comprehensive medication management services.

ACCREDITATION STATEMENTS:

The Pennsylvania Pharmacists Association is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.

UAN: 0159-0000-24-047-H04-P 0159-0000-24-047-H04-T Contact Hours: 6.0 (0.60 CEUs). Activity Type: Application-based.

Following the online program, apply what you have learned into practice by attending one of the offerings of the live training program. For information on the live training, click here

The following team of pharmacists developed the training program and it reflects a collaboration between all seven PA schools of pharmacy. The faculty information shows their position at time of the program’s development and also reflects their current position, if there has been a change.

FACULTY INFORMATION

METHOD OF PARTICIPATION

In order to receive CE credit for this activity, the participant must complete all modules, complete assessment questions for each module, and complete a program evaluation survey. CE credit earned is issued through CPE Monitor by the tenth day of the month following activity completion.

FEE

The fee is part of the enrollment fee for the the Comprehensive Medication Management Collaborative (CMMC) arm of the PPCN (Pennsylvania Pharmacists Care Network). To register for the training and begin Part 1, click here.

COMMERCIAL SUPPORT

None

DISCLOSURES

Unless otherwise stated, faculty involved in this activity have no conflicts of interest to disclose. If a CE program has a disclosure listed, the speaker has indicated that they may have a vested interest in the content of their presentation, however all speakers are required to exhibit fair content balance providing the audience with information of multiple perspectives from which to form a professional opinion.

To register for the training and begin Part 1, click here.